![]() ![]() In this case, Comstice phones can failover from one Amazon Connect instance to the other either automatically or manually using the central control by your administrators. Your Amazon Connect users can failover between multiple Amazon Connect instances if they are using one of the Comstice phones (webphone, Salesforce webphone, desktop softphone, mobile softphone app). Scenario 4: Failover between Amazon Connect Instances In this case, Comstice phones are also dual-mode phones and they can help to make VoIP calls between Amazon Connect users and between Amazon Connect user and SIP Phones. You can have this scenario if you are using one of the Comstice phones (webphone, Salesforce phone, desktop softphone, mobile softphone app). ![]() You can create a group of Amazon Connect users for the PSTN Breakout and Comstice Trunk will help to dial out via Amazon Connect. Your SIP Phones can also use Amazon Connect as a PSTN Breakout, make outbound calls through your instance. Scenario 2: Using Amazon Connect as PSTN Breakout You can configure SIP phones behind IP-PBX as agent phones at Amazon Connect instance and Comstice Connect Trunk can help agents to transfer existing Amazon Connect calls to SIP Phones using Agent Quick Connects.įor any use cases, enterprise telephony scenarios or simply looking for a phased migration into Amazon Connect, you can reach out to Comstice and we can help you to create your Amazon Connect SIP scenarios. Scenario 1: Transferring Amazon Connect call to a SIP Phone Here are some use cases for Amazon Connect SIP Support Ĭomstice offers a SIP trunk that you can enable between your Amazon Connect instance and other VoIP platforms. Why is Amazon Connect SIP Support Needed? Comstice offers SIP trunk support for your Amazon Connect instance so you can connect your IP-PBX with Amazon Connect and handle various call flow scenarios. The recommended ports and protocols for Amazon Chime Voice Connector.Īmazon Chime Voice Connectors expect phone numbers to be in E.164 format.In the recent survey we conducted at the Amazon Connect LinkedIn Group, 60% of the members voted SIP support as the most critical feature needed for Amazon Connect. ![]() To the SBC from the Amazon Chime Voice Connector signaling and media IP addresses. Recommend configuring an SBC between AWS and your phone system. To ensure security for calls sent from AWS to your on-premises phone system, we For information about bandwidth requirements, see Bandwidth requirements. Make sure that you have enough bandwidth to support To use an Amazon Chime Voice Connector, you must have an IP Private Branch Exchange (PBX), Session BorderĬontroller (SBC), or other voice infrastructure with internet access that supports Streaming Amazon Chime Voice Connector media to Kinesis.Managing Amazon Chime Voice Connector groups.Deleting an Amazon Chime Voice Connector.Assigning and unassigning Amazon Chime Voice Connector phone numbers.Editing Amazon Chime Voice Connector settings.Creating an Amazon Chime Voice Connector.Additionally, combining the 3CX offering and the AWS free tier offering for running the underlying infrastructure for 3CX enables trying out the 3CX solution free for a year while leveraging the cloud and without infrastructure costs. For more information, see CloudWatch logs for the Amazon Chime SDK and Streaming Amazon Chime Voice Connector media to Kinesis. On-premisesIt allows installation of 3CX on Linux, Windows, or Raspberry Pi in your on-premises data center. Optionally, you can send logs from your Amazon Chime Voice Connector to CloudWatch Logs, and turn on media streamingįrom your Amazon Chime Voice Connector to Amazon Kinesis. Logging and monitoring Amazon Chime Voice Connector data For more information, see Managing Amazon Chime Voice Connector groups. This creates a fault-tolerant mechanism for fallback if availabilityĮvents occur. You can also create an Amazon Chime Voice Connector group and add Amazon Chime Voice Connectors to it that are created in differentĪWS Regions. For a current list of supported countries, and the per-minute rate You pay a per-minute rate based on the destinationĬountry of the call. Amazon Chime Voice Connectors support outbound calling in E.164 format and do not require an internationalĭialing access code, such as 011. ![]()
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